On the morning of March 19th, we had an issue where our RSVP emails were sending some incorrect data. The opponent (if your event was a scrimmage to drop-in) and/or the notes (if you didn't have any notes entered) could be coming from the wrong event.

What happened?

Our system loops through each team that has RSVP's set to go out today, and collects the data for that team/event to compose the email. What was happening is that if a team had notes, and then the next team in the loop did not, it would use notes from the previous team (or in some cases, the opponent).

Is it fixed?

We have already applied a fix for this issue and it will not happen again.

Why did it happen?

We recently migrated our notification system to a new server (as we keep getting more popular and thus need more server capacity – thanks to users like you!) and in the migration process, a simple step in the code was missed.

Conclusion

Out of this comes a huge improvement in sending speeds and enhanced reliability. We'll also be tracking the reasons why some players fail to receive their notifications much better, and will be making that information more visible to team managers so that they can correct it going forward.

We're very sorry about this bug and we promise to be better going forward!

If you are suffering from constant BenchApp crashes, the solution is to delete the app and re-install. All your teams and information will stay in tact. If you continue to have crashing issues after a fresh install, please reach out to us at help@benchapp.com.

Game day reminders are now only sent to players that are IN or on the waitlist. No longer will we update people that haven't checked into the game.

We're excited to announce that our 4th highest voted feature request has been released!

You can now require that your players enter their phone number.

This is useful for when a team manager relies on our text message feature for RSVP, Broadcasts, Reminders and more.

 Enable this feature in the team settings.

When sending a spare invite via text message, your custom note is once again included in the message.

Spares fees are now properly tracked again when you have default spare fee turned on, and you accept a spare from the waitlist.

We will be performing scheduled maintenance at 1pm PST on Dec 5th. Both the website and app will not be accessible during this time. We hope this will take no longer than one hour.

We understand that this is an inconvenient time for a lot of users, but it's the best time we could select with our remote team that would affect the least amount of games in progress. We appreciate your patience during this time.

We are aware of an issue with missing payment records after players make payments on their fees through BenchApp. The payments are going through properly and are being collected, but we are not updating the payments on BenchApp. We are working to restore these missing payment records now.

Edit: The current release of BenchApp fixes this issue, but players need to update for the fix to work. We are still working to restore the missing payments.

After over a year of development, BenchApp 3.0 has been released.

It's our biggest release in years and we can't wait for you to try it. Please update your BenchApp today and you'll see the brand new game details screen that loads faster and is packed with even more features for managing and engaging with your team.

This is just the beginning, watch for more updates soon!

You can now log into our feedback system to leave ideas, comments and vote on existing ideas with your BenchApp account. We want your votes and ideas! It helps determine which features we build next.